Patients & Visitors / Admission & Discharge

Admission & Discharge

Dedicated, family-centred care unlike any other

Our hospital is dedicated to improve the health and well-being of women and children, with specialists who are experts in the field, equipment designed around specific needs and a welcoming environment that reflects our commitment to personalised service.

Our aim is to make your stay as pleasant, comfortable and convenient as possible.

Planned admission (pre-admission)

An admission appointment will be made during your consultation visit at any of our clinics. You will be referred to our friendly admissions team, who will guide you through the process. This includes the full admission procedures, selection of rooms and beds, estimated total hospitalisation cost, deposit requirements, procurement of Guarantee Letter for insurance purposes and other matters.

Feel free to consult our team for any questions you may have.

Items to bring upon admission

Documentations:

Malaysian Identification Card (IC) or Passport or Birth Certificate
Medical Card & Guarantee Letter (if any)

Admission deposit:

Admission type	Deposit
Non-surgical case	RM2,000.00
High dependency unit care	RM3,000.00
NICU	RM8,000.00
ICU	RM10,000.00
Surgical case	50% of estimated costs
Normal delivery	RM2,000.00
Elective caesarean	RM5,000.00
GL patient	RM500 (Subject to deposit written in the Guarantee Letter)

Remark:

An additional deposit may be required if the total current charges of your treatment bill exceeds the initial deposit paid. Rest assured, we will keep you informed and advice you / your next of kin accordingly should this happen.

Excess amount of deposit received will be refunded either by cash, bank transfer or payor’s credit card. The company will determine the method of refund and inform you accordingly.

If you have any queries with regards to refund reimbursement of the excess deposit, please do not hesitate to contact our Avisena Women’s & Children’s Specialist Hospital Discharge Unit at:

(603) 5515 1888

Room upgrade (for patient with Guarantee Letter)

Signed upgrade of room consent is required
Notification of Guarantee Letter is a must for policy terms and conditions confirmation (co-payment, co-insurance etc)
You will be required to pay the difference in room rates and any additional charges from insurance (co-payment, co-insurance etc., subject to terms of the GL) and the payments should be settled upon discharge

Accompanying person

Only Single Room patients are allowed to have a companion in the room.

Safeguarding personal belongings

Do not to keep cash, jewellery or any valuable items during your stay in our hospital. We will not be responsible for any damages or loss.

Discharge

Discharge process takes an estimated 3 hours (subject to final Guarantee Letter processing time by insurance)
Lunch will not be provided on the day of discharge for discharges before 12noon
Kindly vacate the room as soon as possible after being cleared for discharge by the billing officer. Note that an additional fee, equivalent to one day’s room rate, may apply if you leave after 4pm
Additional charges may apply for particular cases on Sundays, public holidays and after working hours for the following services:
- Laboratory
- Radiology
- Specialist consultation
- Specialist procedure
- Physiotherapy

Visitor policy

Ward	Visiting hours	No of visitors
Normal ward	10am – 9pm	2 visitors (per session)
NICU/ICU/HDU	Case to case basis 12noon – 2pm 6pm – 8pm	2 visitors (per session)

Notes:

Only two (2) visitors are allowed to visit each patient at one time
Children under 12 years old are not allowed
Visitors are required to wear mask at all times within the hospital premises
The hospital may restrict or put limitations on visitations if you or a visitor interferes with the rights of others or is a safety hazard to patients or the hospital

Medical report and release of medical information

Application for the medical report must go through our Medical Record Department. You / your representative would need to sign the application / consent form to process the medical report
Charges will apply according to the type of medical report requested
Our service is available from 9:00am to 5:00 pm on weekdays and from 9:00am to 1:00pm on Saturdays. We are closed on Sundays and public holidays. For more information, please contact us at (603) 5515 1888 (ext. 20711)
The Medical Record counter is located at Level 7, Avisena Women’s & Children’s Specialist Hospital